Last Updated: 7 December 2025
This Refund & Cancellation Policy explains how cancellations, refunds, and billing adjustments
are handled for services accessed through Digital Essence Mobile.
Digital Essence Mobile operates as an advertising, marketing, and service facilitation platform. The digital subscription services promoted on this website are provided and operated by third-party service providers, including telecom and content partners. Refund eligibility and billing behavior may therefore depend on the applicable third-party provider’s systems and policies.
Eligibility: Refunds are typically considered only if a verified technical issue occurred
or if the service was not delivered as clearly described at the time of subscription.
Standard Rule: As these services are digital subscription-based offerings,
charges already applied for the current billing period (daily or monthly) are generally
non-refundable once the service or content has been accessed.
Exception – Unauthorized Charges: If a user believes a charge was unauthorized or fraudulent,
the issue must be reported within 15 days from the charge date to initiate a review.
Subscription cancellation requests are processed immediately once submitted.
Billing and advertising-related charges will stop within 24 hours, subject to
the mobile operator’s billing cycle.
Once a service has been activated and used, cancellation prevents future charges
but does not automatically entitle the user to a refund for previously billed periods.
Where services are delivered by third-party providers (including telecom operators), their refund, billing, and cancellation policies may apply. Digital Essence Mobile does not directly control mobile billing systems or final refund execution, but will assist users by facilitating communication and escalation where reasonably possible.
If a subscription fails to activate or is delivered incorrectly due to a verified technical issue, the case will be reviewed. Depending on the findings, a correction, replacement, service reactivation, or refund may be offered where applicable.
If a refund is approved, it will be issued back to the original payment method,
typically as a mobile bill credit.
Refund processing time usually ranges between 4 to 12 weeks,
depending on the mobile operator’s billing cycle and internal processing timelines.
Refunds will not be issued in cases involving misuse of services, failure to review subscription details before confirmation, or incorrect information provided by the user during registration or billing.
This Refund & Cancellation Policy, and any disputes arising from services promoted through this website, shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
We reserve the right to update this Refund & Cancellation Policy at any time. Any changes will be reflected on this page with an updated revision date.
For refund or cancellation inquiries, please contact us at: info@digitalessencemobile.online