Privacy Policy

1. Information We Collect

a. Information You Provide Directly:
We may collect your name, email address, phone number, and any information you voluntarily submit through contact forms, subscription flows, or communications with us.

b. Automatically Collected Information:
When you visit our website, we may automatically collect information such as your IP address, device type, browser type, operating system, pages visited, referral URLs, and timestamps.

We do not knowingly collect sensitive personal data unless it is voluntarily provided.

2. How We Use Your Information

We use collected information to:

• Operate and maintain our website
• Facilitate access to advertised subscription services
• Respond to inquiries and customer support requests
• Improve website performance and user experience
• Send service-related communications
• Comply with legal and regulatory obligations

3. Advertising Role & Service Responsibility

Digital Essence Mobile acts solely as an authorized marketing and advertising entity. We do not own, operate, or directly provide the subscription-based services promoted on this website.

All subscription services, digital content delivery, billing execution, and technical service operations are provided and managed by Portutel, LDA, which is the official service provider.

Digital Essence Mobile is not responsible for service availability, content performance, billing execution, refunds, cancellations, or service-related disputes. Any such matters must be addressed directly with the service provider.

4. Cookies & Tracking Technologies

We use cookies and tracking technologies such as analytics tools and advertising pixels (e.g., Google Analytics) to understand website usage and improve performance.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Sharing of Information

We do not sell or rent personal data.

Information may be shared only with:

• Trusted service providers (hosting, analytics, technical support)
• Legal or regulatory authorities when required by law
• Business successors in the event of a merger or acquisition

6. Data Storage & Security

We use reasonable technical and organizational measures such as SSL encryption, secure hosting environments, and access controls to protect your data.

While we take security seriously, no system can be guaranteed to be completely secure.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Data no longer needed is securely deleted or anonymized.

8. Your Rights & Opt-Out Options

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data
• Withdraw consent or opt out of communications

Requests can be submitted by contacting us at info@digitalessencemobile.online.

9. International Users

Our business operates from Egypt and advertises services internationally, including to users located in the United Arab Emirates (UAE).

Where applicable, we comply with relevant international data protection and consumer protection laws, including GDPR, CCPA, and similar regulations, to the extent they apply.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Mandatory local laws applicable to users in other jurisdictions will be respected where required.

12. Contact Information

Business Name: Digital Essence Mobile
Email: info@digitalessencemobile.online
Mobile: +20 100 15 888 28
Address: 7, Al Hadaek St., Cairo, Egypt